Graph conversion rates and more with QRS
23rd April 2014
In response to the growing use of our Quotation & Referral System, ETSOS are delighted to announce the latest update to the software.
In keeping with our commitment to responding to user feedback, the latest development, offers users the ability to view conversion rates of quotes, broken down by office or users, how long matters take to convert from enquiry to instruction, and provides a detailed breakdown of reasons for non-conversion.
With usage tripling in the last 9 months, the update demonstrates our continued commitment to engage with users and bring new innovations that add value to firms. The latest update enables firms to look at their enquiry handling process with a more critical eye and pinpoint where potential breakdowns are occurring.
The free to use QRS, helps firms deal with incoming enquiries, not only a critical part of any new business process, but also a requirement of firms outlined by the Law Society’s Conveyancing Quality Scheme¹. It can also be embedded onto a firm’s website to capture interest generated by your web/social media presence and can be rolled out to partner referrers to better enable them to provide bespoke and personalised conveyancing quotations, on your behalf. The capture and documenting of all such enquiries ensures an efficient follow-up can be undertaken and improve conversion rates.
For more information about how QRS could benefit your business, please have a look at our website, or contact David Opie (davidopie@etsos.co.uk) for more information on 01524 220001.
¹CQS Core Practice Management Standards 5.1: Practices will document how client enquiries in relation to possible new instructions are handled, with particular reference to:
a) Telephone enquiries
b) Clients who enquire in person in the reception area, including confidentiality
c) Enquiries by correspondence and e-mail
Latest news
System Maintenance
Please be aware that we are performing some system maintenance this weekend. We don’t anticipate that this will result in any downtime of our services, but we apologise if it does cause any inconvenience
Government Confirms New Regulations and Qualifications for Estate Agents Will Happen
The government has accepted the proposals of the Regulation of Property Agents (RoPA) with wide-spread consequences for estate and letting agents.
The proposals reach right into the heart of the industry to affect regulation, training and licensing.
(more…)
Fears of Tougher Regulations and Unjust Costs Mount Ahead of Government Announcement
Estate Agents are waiting for the big reveal on Monday after Lord Best has admitted some firms could close when the regulation of property agents (ROPA) makes its recommendations to the Government early next week.
Lord Best, the chair of ROPA, has already outlined the working group’s desire for more regulation.
[NEWSFLASH] Agent Charged DOUBLE Over AML Registration Mistake
Property Industry Eye (PIE) has highlighted the case of an estate agent who has fallen foul of HMRC and been charged double.
On 4th April, with plenty of time to spare, Hayman-Joyce renewed their annual HMRC registration. They paid the fee and thought they’d ticked all the boxes.
Compliance in a Box: The Natural Remedy for Your AML Headache
Estate agents around the country are realising that the new 5th AML Directive goes deep. There’s a lot of work involved in becoming compliant. And the penalties for non-compliance, either deliberately or through confusion, are severe. (more…)


Click the Apply button opposite to use our software on a trial basis...

- What now for the agency industry as Boris Johnson takes over? https://t.co/KUJc0V2EEn
- Fears of Tougher Regulations and Unjust Costs Mount Ahead of Government Announcement https://t.co/N8VDGWNuC2 https://t.co/giZNcR88pH
- We're always talking to agents about reducing RISK with KYC (Know Your Customer) Due Diligence...but what about con… https://t.co/ePdHELsgKp
- Want to make sure you're ticking all the right boxes for your AML compliance? Click the link below and for our *FRE… https://t.co/3bjcIPFf2y
- Estate Agents, Compliance and the Beautiful Game https://t.co/1QwL5YQMit https://t.co/xawZnlv38L
- What now for the agency industry as Boris Johnson takes over? https://t.co/OUBAikhCTw
- More change on the horizon for agents! Seems to be a real split of opinions on this one. #estateagents… https://t.co/RhWLtkEbJQ
- We're always talking to agents about reducing RISK with KYC (Know Your Customer) Due Diligence...but what about con… https://t.co/CdzfWVEpXy
- Want to make sure you're ticking all the right boxes for your AML compliance? Click the link below for our *FREE* 1… https://t.co/j5SnrJMFcS
- MI5 spies 'at breaking point' as they face threats https://t.co/SBGS2Wsi2k via @MailOnline. Security Minister Ben W… https://t.co/WwEKnKIpN5