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Did you know that ETSOS can help your compliance requirements with Outcomes-focused regulation?
9th July 2012
Many legal businesses are still finding their feet when it comes to interpreting the requirements to comply with the SRA Handbook which was introduced in October 2011. There are a number of important ways in which use of the ETSOS Portal and Quotation Referral System helps you to ensure compliance.
The ETSOS system gives you a choice of search providers rather than only having one option. This means that you can ensure that you maintain compliance with mandatory principal 5:“provide a proper standard of service to your clients” by “taking into account the individual needs and circumstances of each client.”
This unique facility of choice of providers also ensures that you avoid situations which might put your independence at risk as required by mandatory Principal 3: “not allow your independence to be compromised”
The portal also ensures that you have the procedures required to carry out your clients’ instructions as required by O(1.4) of the Code of Conduct as well as the quotation and referral system ensuring that clients are in a position to make informed decisions about the services they need, how their matter will be handled and the options available to them in accordance with O(1.12).
These matters together with the excellent functionality of the system itself ensures that all recommendations are in the best interests of the client and you maintain your independence as required by O(6.1) and O(9.1). This is enhanced by the quality checks which ETSOS carry out on all of their providers which includes accreditation, ensuring the definitive nature of searches, the geographical coverage and that the appropriate PI insurance is in place (which can be checked by each user at the click of a mouse.)
These quality checks also, of course, ensure that you comply with O(7.3) which required you to have systems in place to monitor risk.
Finally, the agreement you enter into with ETSOS ensures compliance with 0(7.10) in relation to outsourcing.
Michaela Hardwick
Compliance Consultant
The client and experts view...
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