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Welcome to the Link App

18th April 2016

Solicitor Lauren Riley, who previously made her mark in BBC The Apprentice, explains why she created The Link App and how her unique creation can save both lawyers and clients time and money.

After qualifying, I decided to specialise in family law and the amount of time spent on keeping everyone ‘in the loop’ was a constant gripe in our office. I was convinced there must be a better way for lawyers to communicate with their clients. After listening to the continued grumblings of my colleagues I had my eureka moment and The Link App was born.

Simple to use, The Link App reduces client’s regular interruptions during the course of the day, which inevitably stifles productivity. The Link App is already making a difference in law firms from Edinburgh to Essex, we started with conveyancing as that is the discipline that benefits the most.

So how does it work? Having downloaded our system onto their computer, the lawyer enters their user name and password, logs in and is presented with an alphabetically ordered list of clients that they’re currently working with. When a client is selected, their case(s) appears and when one of those cases is selected, a list of case updates they have sent are shown. There is the option to use pre-populated case updates allowing the lawyer to send everyday notifications to the client at the click of a button. For example, ‘Drainage Search back – No issues’ or ‘Contracts exchanged at 10.30AM, completion due in 7 days’ or bespoke case updates can be used to suit a particular case. It’s a simple but effective way of keeping clients up to date without the need to email or phone or even write a letter.

Our users see a business development benefits when using The Link App too. It is a valuable marketing tool for any legal firm. In an increasingly competitive marketplace the Link App will attract clients, who inevitably shop around, but will also keep the firm one step ahead of its rivals.

Clients benefit too as The Link App saves them time chasing for updates about their case and their legal updates appear in one dedicated portal rather than emails that can get overlooked. Their unique login only allows access to their cases and communications via the app are secure and encrypted. The Link App is free of charge for clients to use whilst legal firms pay just £299 per user per annum, to appeal to firms of all sizes, plus a nominal installation fee. Technical support will be available to deal with any queries and we consistently score ten out of ten from our users for customer service.

ETSOS Clients can receive 10% off if they adopt The Link App across their entire firm before the end of May 2016. Contact us on 0203 488 1480 or info@thelinkapp.co.uk.

Lauren RileyUOL_Lauren_013632_©MatthewAndrews2015








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