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Transform your business development process with ETSOS

10th November 2015

“We firmly believe that ETSOS has helped us raise our game even further.”

Ansons logo - white backgroundThat is the view of leading Staffordshire firm Ansons, as our latest case study illustrates how the Quotation and Referral System has helped the conveyancing team in its commitment to quality and client service.

Read about how QRS has been successfully embedded into the Ansons website, providing on-demand quotes for customers 24/7 and how the professionalism and transparency of the quote delivery is boosting conversion rates.

And find out more about the importance of the human interface that ETSOS offers and the difference that having knowledgeable, responsive and friendly account managers at the end of the phone makes to the end-user.

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The client and experts view...

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Latest newsspeech Bubble

NEWSFLASH: Funding doubles for industry regulator

The government have announced a significant funding increase for property industry regulator the National Trading Standards Estate Agency Team (NTSEAT).

There has long been criticism of a lack of resource in the team whose responsibility it is to police and enforce various regulations estate agents are governed by; including the Estate Agents Act 1979 and the Consumer Protection from Unfair Trading Regulations 2008 (CPRs). (more…)

£22.5k fine for estate agent…

A recent news story highlights the risks posed by the Consumer Protection from Unfair Trading Regulations, otherwise known as CPRs. (more…)

CPRs; the opportunity

In our previous 2 blogs we have covered the definitions of the Consumer Protection from Unfair Trading Regulations (CPRs) and what the practical implementation of compliance involves. (more…)

CPRs; the practicalities

In our previous blog, we looked at the definitions outlined by the CPRs. In this blog we’ll look at the practical application of CPRs, the sorts of scenarios that come up day in day out and what lessons we can learn from any enforcement action taken. (more…)

CPRs; the implications

In 2014 The Properties Misdescriptions Act was repealed and replaced with the Consumer Protection from Unfair Trading Regulations, otherwise known as CPRs.

The main change was a shift in focus away from caveat emptor, or buyer beware, to greater transparency for those involved in the purchasing or renting of property where agents are historically famous for flowery language and an economic use of the truth! (more…)

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