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The name’s Moneypenny

7th August 2012

Moneypenny has been looking after business calls since 2000. From July 2012, as part of its award-winning telephone answering provision for the legal sector, the company will be offering a dedicated Business Continuity and Disaster Recovery product for law firms.

Without question, a major contributor to positive client communication experience, compliance and commercial common sense for any law firm, is to ensure that Business Continuity and Disaster Recovery processes are in place – and can be relied upon.

One of the areas where this is most visible to clients is a firm’s switchboard provision and the ability to make consistent telephone contact with lawyers at any time. Already, this issue presents significant frustrations for clients (negative client experiences) when having to queue or hearing out of office announcements.

Of course, it’s much worse if the service is not there at all.

An unmanned switchboard could be the result of a receptionist’s inability to get to work; a minor technical failure, such as a switchboard breakdown; or something more catastrophic, like a network or exchange failure external to the firm itself. In the event of network disruption, the impact would be felt in seconds, but more alarmingly, could go on for extended periods.

So what’s the solution? Peace of mind would come from being able to invoke the firm’s implemented business continuity plan, by switching all calls to a trusted vendor, such as Moneypenny.

As the UK’s leading telephone answering service to in excess of 700 law firms, Moneypenny is an endorsed business support partner of the Law Society. With an experienced team who are dedicated to looking after calls for the legal sector, Moneypenny ensures firms: maintain high service levels for staff and callers, maximise internal resources and present a professional front at all times.

Moneypenny’s latest service offering to new clients will be available with a small set up fee and monthly retainer, dependent upon size of firm. Essentially, the service will act as a low cost ‘insurance policy’, giving firms the ability to switch calls immediately to Moneypenny. Additional package options will be available throughout the summer months to cover holidays within a firm, and full 24 x 7 telephone support is planned from September 2012 onwards.

Moneypenny’s new service will help firms:

  • Conform to Lexcel v5 standard of Business Continuity / Disaster Recovery
  • Adhere to the code of conduct
  • Adhere to the requirements of the LSC and other potential funding bodies
  • Respond to the current demands of tenders for legal services
  • Ensure that client experience is at least maintained and probably enhanced
  • Sustain out of hours contacts with clients
  • Offer a professional and commercial service

Moneypenny is also now positioned to be able to offer consultancy and audits on existing Business Continuity provisions for telephony. For more information, please contact Bernadette Bennett on 08000 466 111 or email bernadette.bennett@moneypenny.co.uk

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