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Graph conversion rates and more with QRS

23rd April 2014

In response to the growing use of our Quotation & Referral System, ETSOS are delighted to announce the latest update to the software.

In keeping with our commitment to responding to user feedback, the latest development, offers users the ability to view conversion rates of quotes, broken down by office or users, how long matters take to convert from enquiry to instruction, and provides a detailed breakdown of reasons for non-conversion.

Graph 5With usage tripling in the last 9 months, the update demonstrates our continued commitment to engage with users and bring new innovations that add value to firms. The latest update enables firms to look at their enquiry handling process with a more critical eye and pinpoint where potential breakdowns are occurring.

The free to use QRS, helps firms deal with incoming enquiries, not only a critical part of any new business process, but also a requirement of firms outlined by the Law Society’s Conveyancing Quality Scheme¹. It can also be embedded onto a firm’s website to capture interest generated by your web/social media presence and can be rolled out to partner referrers to better enable them to provide bespoke and personalised conveyancing quotations, on your behalf. The capture and documenting of all such enquiries ensures an efficient follow-up can be undertaken and improve conversion rates.

For more information about how QRS could benefit your business, please have a look at our website, or contact David Opie (davidopie@etsos.co.uk) for more information on 01524 220001.



¹CQS Core Practice Management Standards 5.1: Practices will document how client enquiries in relation to possible new instructions are handled, with particular reference to:
a) Telephone enquiries
b) Clients who enquire in person in the reception area, including confidentiality
c) Enquiries by correspondence and e-mail

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