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ETSOS Round-up

27th April 2015

You’ll probably have seen a fair bit of ETSOS in recent weeks as we’ve really pushed on on several fronts, not just promoting our own solutions and particular pet projects but spreading expert knowledge and industry comment on a wide variety of conveyancing and practice-related issues. So first of all, we’d like to say a big thank you to all our contributors in being so willing to share their thoughts and advice. Stand up, Mike Porter, Legal Mentors; David Kempster, Legal Eye; Dez Derry, mmadigital: Victor Olowe, Winzest Consulting; and Howard Cooper, Creating MoRE.  And similar thanks also to everyone who has attended our regional business development seminars since the turn of the year. If you were there in Manchester, Birmingham, London, Bristol, or Oxford, we hope you found it an informative and enjoyable event.

Talking of pet projects, this quarter has seen us focus on the challenges posed to conveyancing teams by the need for better, brighter business development. The profession seems to get upbraided on a fairly regular basis for its poor performance when it comes to enquiry handling and client management, so we tried to help with a direct mail campaign around our QRS tool. There’s more on this below but we were really delighted by the positive response to the awareness initiative. Might be just coincidence but quotations put through QRS rose to a new record high in March….

Oops, nearly forgot, this Spring has also witnessed a very important milestone for ETSOS – yes, we celebrated our 5th birthday in February and as you can read below, we had plenty of other good news to share.

The client and experts view...

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Latest newsspeech Bubble

Is the “Selfie” compliant?

HMRC have recently written to estate agents to provide clarification on the “selfie” method of undertaking Customer Due Diligence (CDD). (more…)

Clarification on VAT charges on searches

ETSOS charge VAT at the standard rate on all searches except for the following: (more…)

What do ID documents tell us?

Customer Due Diligence (CDD), which forms part of Know Your Customer or KYC, is an important tool in the estate agent’s armoury when it comes to fulfilling their obligations under the Money Laundering Regulations. (more…)

Vote for your favourite supplier at EA Masters

We value our customer feedback and are proud of having achieved industry recognised awards for our products and services.

We have now been recognised by EA Masters in their Supplier Directory and we’re asking our clients to please vote for us in the Best Supplier category. (more…)

National 1/2 Day AML Seminars for Estate Agents

Landmark in conjunction with agency compliance specialists Compliance Matters bring you a series of joint seminars to discuss the changes to the Money Laundering Regulations implemented in June 2017.  (more…)

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