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ETSOS Round-up

27th April 2015

You’ll probably have seen a fair bit of ETSOS in recent weeks as we’ve really pushed on on several fronts, not just promoting our own solutions and particular pet projects but spreading expert knowledge and industry comment on a wide variety of conveyancing and practice-related issues. So first of all, we’d like to say a big thank you to all our contributors in being so willing to share their thoughts and advice. Stand up, Mike Porter, Legal Mentors; David Kempster, Legal Eye; Dez Derry, mmadigital: Victor Olowe, Winzest Consulting; and Howard Cooper, Creating MoRE.  And similar thanks also to everyone who has attended our regional business development seminars since the turn of the year. If you were there in Manchester, Birmingham, London, Bristol, or Oxford, we hope you found it an informative and enjoyable event.

Talking of pet projects, this quarter has seen us focus on the challenges posed to conveyancing teams by the need for better, brighter business development. The profession seems to get upbraided on a fairly regular basis for its poor performance when it comes to enquiry handling and client management, so we tried to help with a direct mail campaign around our QRS tool. There’s more on this below but we were really delighted by the positive response to the awareness initiative. Might be just coincidence but quotations put through QRS rose to a new record high in March….

Oops, nearly forgot, this Spring has also witnessed a very important milestone for ETSOS – yes, we celebrated our 5th birthday in February and as you can read below, we had plenty of other good news to share.

The client and experts view...

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Latest newsspeech Bubble

Case Study: Noise issue could cost agent £9000

Our latest case study come from a recent news item to have hit the industry and national press.

A disgruntled tenant is claiming £9,000 in damages from an agent and landlord who, in his litigation, he claims rented him a flat with an excessive noise issue. (more…)

Crack down on AML with “Flag it Up”

The government have moved to crack down on Money Laundering in the UK with a new campaign focusing on the accountancy, legal and property sectors. (more…)

How to write your AML risk assessment

The Money Laundering Regulations require estate agents to risk assess their business relationships and apply an appropriate level of investigation to ensure that they understand who their customer is, and why they are involved in the transaction. (more…)

Fines for failure to identify beneficial owners

Agents are falling foul of money laundering regulations by not having a process in place to identify third party ownership and beneficial owners. (more…)

NEWSFLASH: Funding doubles for industry regulator

The government have announced a significant funding increase for property industry regulator the National Trading Standards Estate Agency Team (NTSEAT).

There has long been criticism of a lack of resource in the team whose responsibility it is to police and enforce various regulations estate agents are governed by; including the Estate Agents Act 1979 and the Consumer Protection from Unfair Trading Regulations 2008 (CPRs). (more…)

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