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ETSOS Round-Up

28th November 2014

In the first of our 2014 newsletters we expressed our hopes that this year would be even bigger and better than 2013 – and so it’s proved! In fact, it’s been a record-breaking 12 months in so many ways – revenues, search volumes, ancillary product sales, new client wins. There have been record months, record days and while some of this can fairly be attributed to an improving market, much of the success comes from our continuing commitment to help make our clients’ lives easier, a key ethos that has seen us shortlisted for a top national award. That translates into an ever expanding product range, a high quality, high touch service, competitive pricing and a genuine understanding of today’s pain and pressure points. It also is in no small part due to the continued loyalty of our customers, so thank you for all your support to date – and here’s to an even bigger and better 2015!

Against this background of expansion customer care and service delivery remain our joint number one drivers – and we’re keen to ensure that we have the right resources in place to support them. This year we have added to our technical, account admin, and account management teams, in addition to significant investment in business development resources across the country.

Talking of the technical team, this year they have done sterling work in delivering efficient integrations of ETSOS with the market’s leading case management systems. Users of OchreSoft, DPS, Cognito, SOS, Norwel, Partner 4 Windows/Tikit TFB and Eclipse Proclaim can all now access ETSOS from within their case environment, and in some cases have searches returned to, and archived within, the respective case plan. Quick, simple, efficient – and a great example to round off 2014 of the value ETSOS is always trying to add through innovation and understanding.

Here’s to more of the same in 2015!

The client and experts view...

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