Free trial Sign-up

Please leave your name and email and we'll be in contact shortly.



Contact Number


Please complete the sum:        
48 + 5 =

ETSOS Round-Up

12th June 2014

It’s been another busy few months for ETSOS, with some exciting developments on both the product and people front. But the headlines this quarter must go to our decision to become the first mainstream search supplier to remove all administration fees from Land Registry products. Suppliers have traditionally added a small margin to products ordered from the Land Registry but ETSOS has now scrapped its 75p charge with immediate effect.

On the product side, first up is OneSearch Direct’s Remortgage, which is looking to fill a perceived gap in the higher-priced residential market. Many remortgage insurance policies used by conveyancers only cover advances up to £500,000 but OSD’s professional indemnity cover extends up to £2million.

Now flooding and fracking may have been grabbing the headlines in recent times but conveyancers are also having to deal with another very knotty problem – Japanese Knotweed. So you will be pleased to learn of a comprehensive solution from GroundSure to help loosen the plant’s ever tightening grip. Its Japanese Knotweed report will assist commercial property advisers in identifying the risks present and therefore alert them to further enquiries or assessments that might be appropriate. This will also assist in ensuring that any necessary remediation plans are agreed in advance and are acceptable to any lender helping to prevent mortgage frustration.

We also have some exciting product news of our own with a recent enhancement to our Quotation and Referral System. We’ve now introduced some useful metrics and graphing capabilities to help users leverage their data to improve service levels and sales performance. For example, firms can now view conversion rates of quotes, broken down by office or users; how long matters take to convert from enquiry to instruction; and a detailed breakdown of reasons for non-conversion.

On a final product note it probably hasn’t escaped your notice that the ordering system has had a little refinement, with much improved loading times for cases and a new real-time chat facility, offering yet another communications channel with your account manager. All part of our on-going commitment to make our users’ lives easier!

On the personnel front, we’re delighted to welcome Julie Hinton to the new role of Southern Area Manager. Julie brings with her a decade’s direct experience of the search provider industry, and as well as account management for existing clients in the south, she will also work on new business and take over the regional management of the area sales team. It’s a key appointment for ETSOS as, having enjoyed revenue growth year on year of 63% in 2013 and with our revenue targets for the first quarter of 2014 exceeded, we’re keen to further strengthen our business development team across both the residential and commercial sectors.

The client and experts view...

  • thumb1
Latest newsspeech Bubble

Case Study: Noise issue could cost agent £9000

Our latest case study come from a recent news item to have hit the industry and national press.

A disgruntled tenant is claiming £9,000 in damages from an agent and landlord who, in his litigation, he claims rented him a flat with an excessive noise issue. (more…)

Crack down on AML with “Flag it Up”

The government have moved to crack down on Money Laundering in the UK with a new campaign focusing on the accountancy, legal and property sectors. (more…)

How to write your AML risk assessment

The Money Laundering Regulations require estate agents to risk assess their business relationships and apply an appropriate level of investigation to ensure that they understand who their customer is, and why they are involved in the transaction. (more…)

Fines for failure to identify beneficial owners

Agents are falling foul of money laundering regulations by not having a process in place to identify third party ownership and beneficial owners. (more…)

NEWSFLASH: Funding doubles for industry regulator

The government have announced a significant funding increase for property industry regulator the National Trading Standards Estate Agency Team (NTSEAT).

There has long been criticism of a lack of resource in the team whose responsibility it is to police and enforce various regulations estate agents are governed by; including the Estate Agents Act 1979 and the Consumer Protection from Unfair Trading Regulations 2008 (CPRs). (more…)

newsletter sign-up

Sign up for our e-newsletter

Email Address

trial sign-up

Click the Apply button opposite to use our software on a trial basis...

  • etsosnews

  • etsosnews

  • Linkedin Twitter Facebook
    This site uses cookies. Find out more about this site’s cookies.