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ETSOS Round-Up

12th June 2014

It’s been another busy few months for ETSOS, with some exciting developments on both the product and people front. But the headlines this quarter must go to our decision to become the first mainstream search supplier to remove all administration fees from Land Registry products. Suppliers have traditionally added a small margin to products ordered from the Land Registry but ETSOS has now scrapped its 75p charge with immediate effect.

On the product side, first up is OneSearch Direct’s Remortgage, which is looking to fill a perceived gap in the higher-priced residential market. Many remortgage insurance policies used by conveyancers only cover advances up to £500,000 but OSD’s professional indemnity cover extends up to £2million.

Now flooding and fracking may have been grabbing the headlines in recent times but conveyancers are also having to deal with another very knotty problem – Japanese Knotweed. So you will be pleased to learn of a comprehensive solution from GroundSure to help loosen the plant’s ever tightening grip. Its Japanese Knotweed report will assist commercial property advisers in identifying the risks present and therefore alert them to further enquiries or assessments that might be appropriate. This will also assist in ensuring that any necessary remediation plans are agreed in advance and are acceptable to any lender helping to prevent mortgage frustration.

We also have some exciting product news of our own with a recent enhancement to our Quotation and Referral System. We’ve now introduced some useful metrics and graphing capabilities to help users leverage their data to improve service levels and sales performance. For example, firms can now view conversion rates of quotes, broken down by office or users; how long matters take to convert from enquiry to instruction; and a detailed breakdown of reasons for non-conversion.

On a final product note it probably hasn’t escaped your notice that the ordering system has had a little refinement, with much improved loading times for cases and a new real-time chat facility, offering yet another communications channel with your account manager. All part of our on-going commitment to make our users’ lives easier!

On the personnel front, we’re delighted to welcome Julie Hinton to the new role of Southern Area Manager. Julie brings with her a decade’s direct experience of the search provider industry, and as well as account management for existing clients in the south, she will also work on new business and take over the regional management of the area sales team. It’s a key appointment for ETSOS as, having enjoyed revenue growth year on year of 63% in 2013 and with our revenue targets for the first quarter of 2014 exceeded, we’re keen to further strengthen our business development team across both the residential and commercial sectors.

The client and experts view...

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