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ETSOS Round-Up

11th April 2016

The big news for this update is that we’ve finally done it, we’ve climbed off the fence. For six years we’ve been sitting squarely on it, advocating neither Official (Council) nor Personal (Regulated) local authority searches. However, with the introduction of VAT on council produced CON29s we’re changing our position. While we continue to provide our trademark choice of local authority searches (we offer Officials as well as five Personal search providers), we are now strongly recommending Personal local authority searches, in almost every case.

You can read our full rationale for the switch here – http://etsos.co.uk/after-6-years-it-just-got-personal-2/ – but perhaps one of the most influential reasons is the security offered by our new Lender Approved Guarantee – http://etsos.co.uk/etsos-leads-the-way-with-lender-approved-guarantee/

Lender acceptance has oft been cited as a barrier to personal search adoption but under the Lendor Approved Guarantee, if a lender does not accept a Personal search (and today there are only a handful of lenders who might object), then we will automatically order an Official search at no extra cost.

We can also report on another big boost for Personals with the launch of a revolutionary Personal (Regulated) Local Authority search that includes documents referred to, including Section 38s, 106s and planning conditions, thereby saving you from contacting the Local Authority separately – http://etsos.co.uk/exclusive-new-extended-personal-search-report-saves-you-more-time/

In other news, we’ve now concluded our risk roadshow series in which we looked at what firms can do to be more alert to risk through the file review and audit process. Compli from Weightmans and Landmark supported us with two great presentations geared towards identifying and mitigating risk hotspots and we were delighted with the levels of engagement across the country, with strong showings in Birmingham, Manchester, London, Lancaster and Telford.

A quick note too on our Quotation & Referral System as we implement more improvements based in client feedback. We can now completely personalise quotes and correspondence to fit with the messaging firms want to send out, a definite enhancement on the previous version which was quite mandated and inflexible. It’s part of a wider effort to help our users drive up the quality of enquiry handling and business development processes – this includes running in-house enquiry handling workshops (Contact David Opie for more details 01524 220001).

The final word is given to staff news; we’re delighted to welcome Andrew Thompson, John Sanderson and Nick Waters to the sales team. Keep an eye out for them… they join at a very exciting time for the business and are looking forward to taking ETSOS through into the next chapter of its remarkable story.

The client and experts view...

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