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ETSOS are sponsoring this years ESTA awards!

This fantastic annual event rewards only the best Agents with votes being cast by individual clients it is a true reflection on customer service

 

How does ETSOS rate with our clients?

In a recent, independent customer survey ETSOS received a 96% customer service rating from current clients with some fantastic comments made, a selection of which are included below:

“We have a great working relationship with ETSOS, they are always helpful and very efficient.” Barbara Nelson (Arnold Greenwood Estate Agents)

“ETSOS have been extremely helpful with any queries/questions we have had to take to them during the course of our working relationship.”

When we request an EPC be undertaken ETSOS always respond and usually complete within a couple of days.” Sue Stretch (Fisher Wrathall Lettings)

Steve Morris provides a very efficient service. All your office staff have been friendly and approachable with any queries we have had.”

“Very very good. The only reason for the weaker mark in the penultimate question is more a failing of ours to fully employ the system.

“A well run and professional business with high levels of customer service , including to ‘B2B’ clients and our residential clients” David Corrie

An absolute pleasure to deal with, one of the best companies we deal with in terms of customer service and would happily recommend to anyone!

“I have worked with ETSOS for a few years now and have always found them very helpful. They are also very keen to promote new ideas.”

Great and very efficient service.”

“They are always been proactive when talking to us about new products/services and prices. The friendly and knowledgeable staff are a extremely helpful.

These guys are innovative and back this up with great customer service and communication.” David Robinson, Cumbrian Properties

“The staff are extremely knowledgeable and helpful”

Good communication, good information provision.

“We have used ETSOS for several years now and find their service most efficient and would recommend them to any potential clients.

“ETSOS are an absolute joy to work with.They are one of our most valuable major strategic partnerships. Thank you Ben and Richard

“ETSOS has always delivered a diligent, friendly service, with prompt turnaround of instructions, a criterion vital to our business.







 

ETSOS is an excellent online system. It really is a ‘one stop shop’ solution! It makes a real change to have a personal service like this combined with a fantastic online platform.” – Duncan Rawlinson, Head of Residential Conveyancing, Linder Myers

The client and experts view...

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Latest newsspeech Bubble

NEWSFLASH: Funding doubles for industry regulator

The government have announced a significant funding increase for property industry regulator the National Trading Standards Estate Agency Team (NTSEAT).

There has long been criticism of a lack of resource in the team whose responsibility it is to police and enforce various regulations estate agents are governed by; including the Estate Agents Act 1979 and the Consumer Protection from Unfair Trading Regulations 2008 (CPRs). (more…)

£22.5k fine for estate agent…

A recent news story highlights the risks posed by the Consumer Protection from Unfair Trading Regulations, otherwise known as CPRs. (more…)

CPRs; the opportunity

In our previous 2 blogs we have covered the definitions of the Consumer Protection from Unfair Trading Regulations (CPRs) and what the practical implementation of compliance involves. (more…)

CPRs; the practicalities

In our previous blog, we looked at the definitions outlined by the CPRs. In this blog we’ll look at the practical application of CPRs, the sorts of scenarios that come up day in day out and what lessons we can learn from any enforcement action taken. (more…)

CPRs; the implications

In 2014 The Properties Misdescriptions Act was repealed and replaced with the Consumer Protection from Unfair Trading Regulations, otherwise known as CPRs.

The main change was a shift in focus away from caveat emptor, or buyer beware, to greater transparency for those involved in the purchasing or renting of property where agents are historically famous for flowery language and an economic use of the truth! (more…)

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