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ETSOS are sponsoring this years ESTA awards!

This fantastic annual event rewards only the best Agents with votes being cast by individual clients it is a true reflection on customer service

 

How does ETSOS rate with our clients?

In a recent, independent customer survey ETSOS received a 96% customer service rating from current clients with some fantastic comments made, a selection of which are included below:

“We have a great working relationship with ETSOS, they are always helpful and very efficient.” Barbara Nelson (Arnold Greenwood Estate Agents)

“ETSOS have been extremely helpful with any queries/questions we have had to take to them during the course of our working relationship.”

When we request an EPC be undertaken ETSOS always respond and usually complete within a couple of days.” Sue Stretch (Fisher Wrathall Lettings)

Steve Morris provides a very efficient service. All your office staff have been friendly and approachable with any queries we have had.”

“Very very good. The only reason for the weaker mark in the penultimate question is more a failing of ours to fully employ the system.

“A well run and professional business with high levels of customer service , including to ‘B2B’ clients and our residential clients” David Corrie

An absolute pleasure to deal with, one of the best companies we deal with in terms of customer service and would happily recommend to anyone!

“I have worked with ETSOS for a few years now and have always found them very helpful. They are also very keen to promote new ideas.”

Great and very efficient service.”

“They are always been proactive when talking to us about new products/services and prices. The friendly and knowledgeable staff are a extremely helpful.

These guys are innovative and back this up with great customer service and communication.” David Robinson, Cumbrian Properties

“The staff are extremely knowledgeable and helpful”

Good communication, good information provision.

“We have used ETSOS for several years now and find their service most efficient and would recommend them to any potential clients.

“ETSOS are an absolute joy to work with.They are one of our most valuable major strategic partnerships. Thank you Ben and Richard

“ETSOS has always delivered a diligent, friendly service, with prompt turnaround of instructions, a criterion vital to our business.







 

The ETSOS quote and referral system is a free useful tool in keeping conveyancing work where it belongs: i.e. on the local high street! It is an essential way to prepare for the inevitable onslaught of Tesco law Gary Rycroft – Partner, Joseph A Jones & Co Solicitors

The client and experts view...

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Government Confirms New Regulations and Qualifications for Estate Agents Will Happen

The government has accepted the proposals of the Regulation of Property Agents (RoPA) with wide-spread consequences for estate and letting agents.

The proposals reach right into the heart of the industry to affect regulation, training and licensing.

 

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Fears of Tougher Regulations and Unjust Costs Mount Ahead of Government Announcement

Estate Agents are waiting for the big reveal on Monday after Lord Best has admitted some firms could close when the regulation of property agents (ROPA) makes its recommendations to the Government early next week.

Lord Best, the chair of ROPA, has already outlined the working group’s desire for more regulation.

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[NEWSFLASH] Agent Charged DOUBLE Over AML Registration Mistake

Property Industry Eye (PIE) has highlighted the case of an estate agent who has fallen foul of HMRC and been charged double.

On 4th April, with plenty of time to spare, Hayman-Joyce renewed their annual HMRC registration. They paid the fee and thought they’d ticked all the boxes.

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Compliance in a Box: The Natural Remedy for Your AML Headache

Estate agents around the country are realising that the new 5th AML Directive goes deep. There’s a lot of work involved in becoming compliant. And the penalties for non-compliance, either deliberately or through confusion, are severe. (more…)

AML Checks: Guide to Uploading the Passport.

The campaign against money laundering has seen the HMRC issue £2.5m of penalty notices since June 2017.

Making sure you’re compliant is vital.

When it comes to carrying out your checks, we supply AML reports as part of our Compliance in a Box service. (more…)

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