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Enhanced Customer Service

With the ETSOS ordering platform.

Bringing a full range of services for you to offer to your client all in one place and in one click. Confidence that our award winning support team will make sure everything proceeds swiftly, that you and your client are kept up to date with any issues being resolved immediately. Experienced expert staff that understand they are representing you and as such must operate to the highest professional standards. Our system allows you to enter the clients email so they are informed every step off the way and received the final result alongside yourselves.

With the free quotation and referral system

Give your client a fully itemised quote including search prices online, on mobile device or hard copy. Our system then Instantly alerts the Solicitor so they can follow up with immediately with the client increasing the professionalism of the whole process. Then provide tracking to your client so that they are instantly updated with any case progress.

Products relevant to Estate and Lettings Agents that can be ordered through the system include:

I have to say that I am very impressed with how quick you guys turn around searches and queries. I am completely converted to an Etsos user! Thanks! Jane Lockwood – Birchall Blackburn

The client and experts view...

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Latest newsspeech Bubble

Crack down on AML with “Flag it Up”

The government have moved to crack down on Money Laundering in the UK with a new campaign focusing on the accountancy, legal and property sectors. (more…)

How to write your AML risk assessment

The Money Laundering Regulations require estate agents to risk assess their business relationships and apply an appropriate level of investigation to ensure that they understand who their customer is, and why they are involved in the transaction. (more…)

Fines for failure to identify beneficial owners

Agents are falling foul of money laundering regulations by not having a process in place to identify third party ownership and beneficial owners. (more…)

NEWSFLASH: Funding doubles for industry regulator

The government have announced a significant funding increase for property industry regulator the National Trading Standards Estate Agency Team (NTSEAT).

There has long been criticism of a lack of resource in the team whose responsibility it is to police and enforce various regulations estate agents are governed by; including the Estate Agents Act 1979 and the Consumer Protection from Unfair Trading Regulations 2008 (CPRs). (more…)

£22.5k fine for estate agent…

A recent news story highlights the risks posed by the Consumer Protection from Unfair Trading Regulations, otherwise known as CPRs. (more…)

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