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  • compliance
  • advanced technolgy
  • saving you time
  • saving you money

About Us

ETSOS was launched in 2010 as the country’s first conveyancing ‘search supermarket’, aiming to redefine search provision to the country’s law firms and set new standards for product choice and customer care. Just don’t mistake the youth of the company for a lack of experience as the four principals – Phil Natusch, Jenny Natusch, Joe Morris and Sean Ward-Clayton – have notched up an impressive 70 years between them in the property services market.

In 2012, ETSOS won the best Outsourced Services category in the Propertydrum B2B awards and is regularly asked to speak at and participate in conferences, forums and networking events in recognition of our distinctive voice and dedicated approach to the market and the profession.

Our philosophy has been the same from day one – to provide tools and services that make our clients’ lives easier and their businesses stronger and more profitable. Are we succeeding? In our most recent customer satisfaction survey, 100% of respondents said that they would recommend us to others, which we took as a big hint that we’re certainly doing something right.

But the past is past and for all the industry firsts, for all the reshaping of the market, you are still only ever as good as your last search, your last customer care call, your last IT innovation. So there’s no sitting on laurels,  no puffing of chests, just more of the ETSOS way, every day. We’ll let you know how we get on at the next satisfaction survey!

We are going to win a lot of business thanks to ETSOS Julian Sampson – Wright and Wright LLP

The client and experts view...

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Latest newsspeech Bubble

Case Study: Noise issue could cost agent £9000

Our latest case study come from a recent news item to have hit the industry and national press.

A disgruntled tenant is claiming £9,000 in damages from an agent and landlord who, in his litigation, he claims rented him a flat with an excessive noise issue. (more…)

Crack down on AML with “Flag it Up”

The government have moved to crack down on Money Laundering in the UK with a new campaign focusing on the accountancy, legal and property sectors. (more…)

How to write your AML risk assessment

The Money Laundering Regulations require estate agents to risk assess their business relationships and apply an appropriate level of investigation to ensure that they understand who their customer is, and why they are involved in the transaction. (more…)

Fines for failure to identify beneficial owners

Agents are falling foul of money laundering regulations by not having a process in place to identify third party ownership and beneficial owners. (more…)

NEWSFLASH: Funding doubles for industry regulator

The government have announced a significant funding increase for property industry regulator the National Trading Standards Estate Agency Team (NTSEAT).

There has long been criticism of a lack of resource in the team whose responsibility it is to police and enforce various regulations estate agents are governed by; including the Estate Agents Act 1979 and the Consumer Protection from Unfair Trading Regulations 2008 (CPRs). (more…)

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